The Billing Officer is responsible for managing the organization’s billing processes, ensuring accurate and timely invoicing, and maintaining complete records of all billing transactions. The role plays a critical part in supporting revenue cycle management, resolving billing discrepancies, and ensuring compliance with billing policies and procedures.
KEY RESPONSIBILITIES
Prepare, issue, and dispatch accurate invoices and billing statements to clients, patients, or customers in a timely manner. Verify billing data and ensure all charges are correctly captured and coded before invoicing. Process and reconcile billing transactions, payments, and adjustments in the billing system. Follow up on outstanding invoices and coordinate with relevant departments to resolve billing disputes or discrepancies. Maintain accurate and up-to-date billing records and patient or client accounts. Liaise with insurance companies, medical aid societies, and third-party payers to process and follow up on claims. Ensure compliance with organizational billing policies, medical aid tariffs, and applicable regulatory requirements. Generate and submit billing reports to management on a regular basis. Respond promptly to billing enquiries from clients, patients, insurers, and internal departments. Assist in month-end closing activities related to accounts receivable and billing. Maintain confidentiality of all financial and patient-related information in accordance with applicable data protection requirements. Support the Finance team with any other duties as assigned.
QUALIFICATIONS AND EXPERIENCE
A Bachelor’s degree or Higher National Diploma in Accounting, Finance, Health Information Management, or a related field is required. A minimum of two years of experience in a billing, accounts receivable, or finance role is required. Experience in a healthcare or hospital billing environment is a distinct advantage. Knowledge of medical aid billing, insurance claims processing, and tariff codes is highly desirable. Proficiency in billing software and accounting systems such as Pastel, QuickBooks, or hospital management systems is required. Strong working knowledge of Microsoft Excel and other MS Office applications is essential.
SKILLS AND COMPETENCIES
High level of accuracy and attention to detail in processing billing transactions. Strong numerical and analytical skills. Excellent organizational and time management abilities. Good communication and interpersonal skills for effective liaison with clients, insurers, and internal teams. Ability to work under pressure and meet strict deadlines. High degree of integrity and confidentiality in handling sensitive financial and patient information. Problem-solving skills with the ability to identify and resolve billing discrepancies efficiently.